1. Return Period

You can request a return or exchange within 7 calendar days from the date of delivery.

2. Conditions for Return

To be eligible for a return:

• The item must be in the same condition as received.
• It must be unused (for new items), and in its original packaging.
• For used products, they must be returned in the same functional and physical condition.
• You must provide the original receipt or proof of purchase.

3. Non-Returnable Items

The following products cannot be returned:

• Items showing signs of misuse or physical damage after delivery.
• Products with missing accessories or packaging.
• Software, digital licenses, or opened sealed packages.
• Products marked as “final sale” or clearance.

4. Refund Process

Once your return is approved:

• You may choose a replacement product, a store credit, or a refund.
• Refunds (if applicable) will be issued within 5–10 business days through the original payment method or bank transfer.

5. Return Costs

• If the return is due to an error from our side (wrong item, defective product, etc.), we cover all return shipping costs.
• If the return is for personal reasons (change of mind), you are responsible for the return shipping fees.

6. How to Request a Return?

Simply contact us:

• contact@octinz.ma
  
• +212 719-968261

Include your order number and reason for the return. Our team will guide you through the process.