1. Where are you located?

We are located at:
Souk Al Horria, Gate 1, Shop No. 108, Inezgane, Morocco
You can visit our physical store or shop online through our website.

2. Do you offer home delivery?

Yes, we deliver all across Morocco through trusted courier services. Delivery time is usually 2 to 5 business days depending on your location.

3. What payment methods are accepted?

We accept:

• Cash on Delivery (COD)
• Bank Transfer
• Mobile payment services (upon request)
• Credit/debit cards (coming soon)

4. Are all products original?

Yes. We sell both brand-new and pre-owned products.
All items whether new or used are carefully tested, cleaned, and guaranteed to be in excellent working condition.
We clearly indicate the condition of each product on its page.

5. Is there a warranty on products?

Yes, most items include a warranty ranging from 3 months to 2 years depending on the product type. Warranty details are listed on each product page.

6. Can I return or exchange a product?

Yes, within 7 days of delivery if the item is:

• Unused and in original condition
• Returned in original packaging
• Accompanied by the purchase receipt
  Return shipping costs may apply.

7. Do you provide installation services for surveillance and networking equipment?

Yes, we offer installation services in Inezgane and nearby areas. Contact us to schedule a visit.

8. How do I know if a product is in stock?

All available products are clearly marked on our website. You can also request notification for restocks.

9. How can I contact you?

• Contact@octinz.ma
• +212 719-968261
• Souk Al Horria, Gate 1, Shop No. 108, Inezgane, Morocco

10. Can I request a product not listed on the website?

Yes! Let us know what you’re looking for, and we’ll do our best to source it for you.